Privacy Policy

Last updated: December 2025

MOLBER Solutions S.A. de C.V. (hereinafter "MOLBER"), located at Camino a Santa Cruz No. 45, Col. El Carmen, Puebla, Pue., Mexico, Zip Code 72000, is responsible for the use and protection of your personal data, and we inform you of the following:

I. For what purposes will we use your personal data?

The personal data we collect from you will be used for the following purposes that are necessary for the service you request:

  • Provision of products and services requested (Hybrid Couplers, Stucco, etc.).
  • Billing and collection.
  • Sending quotes and technical sheets.
  • Compliance with obligations contracted with our clients.

Additionally, we will use your personal information for the following purposes that are not necessary for the requested service, but allow and facilitate us to provide you with better attention:

  • Service quality assessment.
  • Sending promotions and newsletters.
  • Marketing statistics.

II. What personal data will we use for these purposes?

To carry out the purposes described in this privacy notice, we will use the following personal data:

  • Identification data: Full name, Tax ID (RFC), Personal ID (CURP).
  • Contact data: Address, home/mobile phone, email.
  • Employment data: Job title, work address, work email, work phone.
  • Financial or asset data: Tax information for billing.

III. ARCO Rights (Access, Rectification, Cancellation, and Opposition)

You have the right to know what personal data we have about you, what we use it for, and the conditions of the use we give it (Access). Likewise, it is your right to request the correction of your personal information if it is outdated, inaccurate, or incomplete (Rectification); that we remove it from our records or databases when you consider that it is not being used in accordance with the principles, duties, and obligations provided in the regulations (Cancellation); as well as to oppose the use of your personal data for specific purposes (Opposition). These rights are known as ARCO rights.

To exercise any of the ARCO rights, you must submit the respective request via the following means:

Email: privacidad@molber.com.mx

Regarding the procedure and requirements for the exercise of your ARCO rights, we inform you of the following:

  • Mechanism to accredit identity: Valid official identification (ID Card, Passport) attached to the email.
  • Information the request must contain: Full name, clear description of the request, and documents accrediting your identity.
  • Response time: 20 business days.

IV. Use of tracking technologies (Cookies)

We inform you that on our website we use cookies, web beacons, and other technologies through which it is possible to monitor your behavior as an Internet user, providing you with a better service and user experience when browsing our page.

For more information on the use of these technologies, please consult our Cookie Policy.

V. Changes to the Privacy Notice

This privacy notice may suffer modifications, changes, or updates derived from new legal requirements; from our own needs due to the products or services we offer; from our privacy practices; from changes in our business model, or for other causes.

We act effectively to keep you informed about the changes that this privacy notice may undergo, through our website: www.molber.com.mx